Chapter 182 of the Texas Utilities Code makes certain information on your utility account remains confidential and cannot be disclosed unless specifically requested in writing by the account holder. Under this code, the City is required to post notice to make you aware that you have this option. To make an election, simply check the box on the form below and return it to the City as indicated on the form, or you can submit a separate letter if you wish. All requests must be received in writing or by electronic submission.
Under this statute, the “Personal Information” you can request for disclosure is your name, address, volume or units of your utility usage, amounts billed to or collected from you for utility usage and service periods.
Once your request is received and processed, the City will remove the confidential flag on your account. You may rescind your request for disclosure by providing the City written permission to reinstate the confidential flag for your account.
Accounts without written disclosure will remain confidential unless it is requested by one of the following persons or entities permitted by law to obtain the information: 1) an official or employee of the state, a political subdivision of the state, or the United States acting in an official capacity; 2) an employee of the utility acting in connection with the employee’s duties; 3) a consumer reporting agency; 4) a contractor or subcontractor approved by and providing services to the utility, the state, a political subdivision of the state, or the United States; 5) another entity that provides water, wastewater, sewer, gas, electricity, or drainage services for compensation.
Other laws also protect social security numbers. The City will not release your social security number unless required by law.